Privacy Policy

This Privacy Policy describes how PlayGridX ("we", "us", or "our"), operated at playgridx.info, collects, uses, discloses, and safeguards your personal information when you visit our website or interact with our services. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using playgridx.info, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website.

1. Who We Are

PlayGridX is an Australian gaming media platform providing game reviews, esports news, and tournament listings. Our registered business address is:

PlayGridX
Level 4, 66 King Street
Sydney NSW 2000
Australia
Email: [email protected]

2. Information We Collect

We may collect the following categories of personal information:

2.1 Information You Provide Directly

• Contact form submissions: name, email address, and message content when you contact us.
• Newsletter subscriptions: email address when you subscribe to our mailing list.
• Tournament registrations: name, email address, in-game username, and platform preference.

2.2 Information Collected Automatically

• Usage data: pages visited, time spent on pages, referring URLs, and browser type.
• Device information: IP address, operating system, and screen resolution.
• Cookies and similar technologies: as described in our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer support.
• To send you our newsletter and gaming content updates (with your consent).
• To process tournament registrations and notify you of event details.
• To analyse website usage and improve our content and user experience.
• To comply with legal obligations under Australian law.
• To detect and prevent fraud or abuse of our services.

4. Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent: where you have given us explicit consent (e.g., newsletter subscription).
• Contractual necessity: to fulfil a request you have made (e.g., tournament registration).
• Legitimate interests: to operate and improve our website, provided this does not override your rights.
• Legal obligation: where required by Australian law.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers: trusted third-party vendors who assist us in operating our website (e.g., email delivery, analytics), subject to confidentiality agreements.
• Tournament partners: where you have registered for a third-party event listed on our platform, we may share your registration details with the event organiser.
• Legal authorities: where required by law, court order, or to protect the rights and safety of PlayGridX or others.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by Australian law. Specifically:

• Newsletter subscriber data is retained until you unsubscribe.
• Contact form submissions are retained for up to 24 months.
• Tournament registration data is retained for 12 months after the event.
• Website analytics data is retained in aggregated, anonymised form.

7. Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete personal information.
• Request deletion of your personal information (subject to legal obligations).
• Withdraw consent at any time for processing based on consent (e.g., unsubscribe from newsletter).
• Complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe your privacy rights have been breached.

To exercise any of these rights, please contact us at [email protected].

8. Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include HTTPS encryption, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

PlayGridX is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at [email protected] and we will take steps to delete it.

11. Cookies

We use cookies and similar tracking technologies to enhance your experience on playgridx.info. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date. Your continued use of playgridx.info after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer:

Privacy Officer, PlayGridX
Level 4, 66 King Street, Sydney NSW 2000
Email: [email protected]
Phone: +61 2 9000 1234